Shipping
Orders ship within 1–2 business days to addresses in the United States only. Orders are shipped with tracking, and you’ll receive a tracking number by email once your order ships.
- Express Shipping (2-Day): $15, or free on orders of $200 or more
- Express Overnight: $80
Returns & Damaged Items
All sales are final. Due to the nature of research materials, we do not accept returns, exchanges or cancellations once an order has shipped.
Damaged in transit: If your order arrives damaged, contact support@bioactivepeps.com within 48 hours of delivery. Include your order number and clear photos of the damaged vial(s) and the shipping box. After we review the claim, we’ll ship a replacement for the damaged item at no charge. If the item is out of stock, we’ll issue a refund for that item instead.
Wrong or missing items: If you receive the wrong item or an item is missing from your order, contact us within 48 hours of delivery and we’ll make it right.
Claims submitted after 48 hours, or without photos, can’t be accepted.
