FAQ

BioActive Peptides supplies lyophilized research peptides and related laboratory materials for scientific investigation. Every product is sold for research use only and is not intended for human or animal use.

Peptides are short chains of amino acids arranged in specific sequences. Researchers study them for their structure, binding behavior and biochemical activity in controlled laboratory settings.

Use our contact form or email support@bioactivepeps.com. We reply within one business day and can help with orders, lots and documentation.

No. Our products are sold to qualified buyers for laboratory research only. They are not intended for clinical, therapeutic or diagnostic use.

We accept major credit cards (Visa, Mastercard and American Express) and ACH bank transfer. For institutional or business payments, contact support.

If your order hasn’t shipped yet, we can usually update or cancel it. Contact support as soon as possible with your order number.

All buyers must confirm they are 21 or older and purchasing for research use at checkout. We may also ask for institutional or business details to confirm the intended research use.

Orders ship within 1–2 business days. At checkout you can choose Express Shipping (2-Day) for $15 or Express Overnight for $80. Orders of $200 or more ship free with Express Shipping (2-Day). Carrier and weather delays are occasionally outside our control.

Not at this time. We ship to addresses within the United States only.

As soon as your order ships, we’ll email you a confirmation with your tracking number.

Contact support with your order number. We’ll work with the carrier to locate it and help resolve the issue.

Email us within 48 hours of delivery with your order number and photos of the damaged product, the packaging and the shipping label. Once we confirm the damage, we’ll send a replacement at no cost. Claims without photos, or after 48 hours, can’t be accepted.

Our peptides are supplied as lyophilized (freeze-dried) powder in sealed 3 mL vials, which helps keep them stable during shipping and storage.

Keep unopened vials in a cool, dry place away from light. Refrigeration or freezing supports longer-term stability. After reconstitution, follow your laboratory’s established storage procedures.

Our products are produced to a ≥99% purity standard. The Certificate of Analysis for each lot shows the measured result for that specific batch.

Yes. Every lot has a Certificate of Analysis, and the lot number printed on your vial matches its report. You can find them on our COA page.

No. We do not provide protocols, dosing or administration guidance of any kind. All products are for laboratory research only and are not for human or animal use.

It means the product is supplied strictly for laboratory investigation. It is not a drug, supplement, food or cosmetic, and is not intended for human or animal use, therapeutic applications or diagnostics.

All sales are final. Because our products are research materials, we can’t accept returns or exchanges once an order has shipped.

The only exceptions are shipping and order errors. If an item arrives damaged in transit, email support within 48 hours of delivery with your order number and photos of the damaged item and its packaging. Once we confirm the damage, we’ll send a replacement at no cost. If you receive the wrong item or an item is missing, contact us within 48 hours and we’ll make it right.

See our Shipping & Returns page for full details.